Questions About an Existing Order

When contacting us about an existing order, please include your order number and the email address used during checkout. Providing these details helps our team locate your purchase and review your request more efficiently.

Questions About a Roveliazg™ Product

If you need help understanding a Roveliazg™ outdoor product, checking product dimensions, reviewing product features, understanding setup or use instructions, or deciding whether a product is suitable for your camping or outdoor needs, please contact our customer support team.

Where possible, include the exact product name or a link to the product page so our team can review your question more efficiently.

Damaged, Defective, Incomplete, or Incorrect Orders

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos where appropriate.
• Photographs of the packaging or shipping label if the issue relates to delivery damage or an incorrect shipment.

After the issue has been reviewed, our customer support team will provide the appropriate next steps based on the circumstances of your request.

Before Returning an Item

Please contact our customer support team before sending merchandise back.

Do not automatically send returns to our registered business address.

Once a return request has been reviewed, customer support will provide the applicable return instructions and return destination.

Customer Service Hours

Roveliazg™ customer service is available from 8:00 AM to 10:00 PM China Standard Time (UTC+8) .

You may also send an email outside these hours. Our support team will review customer inquiries during customer service operating hours.

Help Us Review Your Request Faster

Providing complete information in your first message can help our team understand your request more efficiently.

• Include your order number when discussing an order.
• Use the same email address used during checkout where possible.
• Include clear photos when reporting damage, missing parts, product issues, or setup questions.
• Include the exact product name or product-page link.
• Clearly describe the issue and the assistance you need.